Dragons' Den

Since we filmed Dragons' Den, we have been preparing our business to be fully ready for the TV appearance. With this in mind, we have had to ensure we can operate a smooth and seamless shopping experience, both in store and online.

We've anticipated some of the questions you may have and have answered these below. However, if something is not covered here, please get in touch and a member of the team will be able to help.

Dragons Den Questions

Where have all the products gone from your website?

To be fully prepared for the expected increase in online orders, we have streamlined our product range online.
We have chosen 100 of our most popular products to initially launch with.

My favourite sweet is not showing, do you stock it?

There is a high possibility we do, however, it will only be available in store initially.
We do plan to roll out more products on our website in the coming weeks, so please make sure to sign up to our mailing list or check our new arrivals section.

Is there a quieter time to visit?

Our shop is very popular and very busy. Occasionally, on busy days, we do need to manage crowds to give the best experience in store. Our quieter times do tend to be just after opening and just before closing.

Can I take photos and/or videos in store?

Absolutely, we encourage it. Our staff are more than happy to get photos taken too. Just remember to tag us in all your photographs online.

Is there a time limit in store?

No, we never rush. We understand visiting can be overwhelming for some, especially with over 650 jars to choose from in store. Your visit to us means the world, so take your time, don't feel rushed and absorb the Mr. Swainstons atmosphere.

Can I order in advance for collection?

At the moment, we are unable to accept any pre orders or Click and Collect orders. However, the facility to Click and Collect will return.

How are the sweet served?

All of our jars of sweets are served in 100g portions, or multiples of 100g. This is because of our stock management to fulfil shop orders and online orders.

Can I Mix jars?

You can mix jars as much as you like, as long as each jar portion is 100g minimum to assist with stock control

Are pouches / snackles / boxes available in store?

Yes - For the moment we have had to remove these from our website. However, when visiting us in person, you can still choose from our Pouch Range, Snackle Boxes and Sweet Boxes - Just ask one of the team when you visit.

Do you cater for allergens / dietary requirements?

Yes we do - All of our jars in store are fully labeled for allergens and dietary requirements. Our staff are also very knowledgeable and trained to help you shop with peace of mind.

We offer everything including Sugar Free, Vegetarian, Vegan, Gluten Free, Dairy Free and Halal.